Returns-Refunds

Returns

Due to the handmade and personal cosmetic nature of our products, returns are not accepted under any condition. We do not offer a money-back guarantee on the efficacy of our products. By placing an order, you accept these terms. Please be sure to view photos and read descriptions of products prior to purchase to ensure it is a match for what you seek. You may cancel any order for a full refund prior to shipment by requesting it within 24 hours of order placement. If a package is returned due to an unclaimed status and/or nonpayment of charges or delivered to an inaccurate address at no fault of our own, we will not issue a refund. 

Additional non-returnable items: 

Gift cards

There are certain situations where a refund or product replacement may be granted on a case by case basis, these include but are not limited to: Defective product (we will need photographic proof + order receipt to process) Wrong product (we will need photographic proof + order receipt to process)

We will not process refunds or replacements without photographic evidence, please be sure to take a picture as soon as you receive your damaged or incorrect package. In these cases, you will be issued a refund or offered a product replacement at no cost to you. There is no need to return the product you already have. High value parcels will be sent with insurance, if your Items are damaged in transit, you will have the option of filing an insurance claim with USPS. Time is of the essence, you have 10 business days from day of order receipt to let us know you have received a wrong or defective item. We will also refund if your package is lost in transit, please contact us with your tracking number. Packages are only considered lost if the postal service does not mark it as delivered, once marked as delivered, we are not responsible for the package. 

Refunds (If Applicable)

If you are approved for and select a refund option, it will be processed immediately, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We only refund the amount actually paid, so if you purchase during a sale, you will be refunded the sale price. Please contact your financial institution if you have not received your refund after 7 business days.

Late or missing refunds (If Applicable)

If you haven’t received your refund after 7 business days, first check your bank account again and make sure to pay attention to the DEPOSITS/CREDITS section. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund after the 7 business day period, please contact us at service at knaturals0@gmail.com. We will be glad to facilitate the process for you to the best of our ability.